Strategic Industries

Strategic Industries Group, Inc Respects your privacy

Return Policy

If you are not satisfied with the performance of our products, please let us know so that we can issue you a refund OR

replacement, your choice. You MUST Call or Email First for a RMA # BEFORE sending any product back to us.

New 'compatible' cartridges are guaranteed for one full year from the date of purchase. Remanufacture cartridges are

guaranteed for six months from the date of purchase. Laser toner cartridges, fax ribbons and any other products are

also backed

by our '100% Satisfaction Guarantee'.

We will try our best, within reason, to accommodate you! If YOU order the wrong cartridge, we will exchange it for the

correct one

upon receipt of the unopened cartridge, with price adjustment as needed. If you ordered the wrong product,

you will be charged

shipping for the correct replacements to be sent and you will be

responsible for shipping the original ordered products back to us. A restocking fee may apply. If WE send you the wrong

product,

we will bear the shipping cost.

RETURNING PRODUCTS

- Returns of unused merchandise in "resalable" condition will be accepted with NO charge for

a period

of 90 days from shipping. New 'compatible', and remanufactured cartridges that are returned must have at

least 75% ink

remaining! We weigh them vs full cartridge weight. Returned cartridges

found to be less than 75% full will have a 'proportional' charge applied towards the refund. Cartridge must have at least

40% ink

left in it for a proportional refund.

If you would like to return a product and receive a replacement or refund, please email us at:

and put "Request RMA" in the "subject" line of the email. In the "body"

of the

email, request a Return Merchandise Authorization Number (RMA#) for the return. Include your full name (name

you ordered

with), invoice number, and product you would like to be replaced (or receive refund) for reference. ONLY

returns with a valid RMA

# will be accepted.

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For fastest service please use email for all correspondence. Contacting us by phone will only delay the processing of

your return

or request (We'll have to look up your info while you're on the phone, which can take a while). You can also

call us at

951-780-4205. You will be given complete address, shipping and labeling instructions at the time you are

issued the RMA #.

This RMA# will be used to track your replacement product or refund, whichever is requested.

RMAs are valid for thirty (30) calendar days from the date of issuance. Strategic Industries Group will refuse delivery of

any boxes

without a valid, clearly visible RMA number as noted above. Return the product in the original product

packaging and include a

copy of the invoice with your return, if possible.

We do appreciate your business and we look forward to serving your needs quickly.